It’s an exciting time if you are at The Ken. While our editorial team has been on a hiring spree (check out our openings), we have been quietly beefing up our business team as well. The period after product-market fit is a critical one. It’s a phase where we have to balance growth without losing sight of what’s got us this far – our subscribers and readers.
For a long time, we have been looking to hire someone who can help us figure this out. Then a subscriber wrote in and said, “I think I know just the guy”, and put us in touch. We spoke. And did the usual rounds of interviews.
That’s how Omar Zubair joined us as The Ken’s Customer and Community Manager.
There’s a lot I can say about Omar, but his first email to me sums it up best. In it, he wrote, “I’ve been part of the founding team of an ed-tech startup; Cantern. And then later worked as a product analyst at Customer Experience Management startup; CloudCherry. In my leisure, I love cycling, reading investigative journalism and history books, and exploring open data.
My strengths are empathizing with the customers, understanding their behavior with products, and creating user stories. I’m a believer and a follower of customer-first and solution > technology philosophy”
An entrepreneur. A product analyst at a customer experience startup. A person who believes in a customer-first philosophy. And, as we found out later – a person with more OCD than my boss, Rohin. We asked him what he wanted to do at The Ken. He told us. Step by step. Initiatives. Metrics. It was riveting. And exciting.
I can’t wait for you to experience them over the next few months. If you’d like to get in touch with him, he can be reached at omar at the rate of the-ken.com.