The Ken is a pan-Asian, digital publication headquartered out of Bengaluru, India. Founded in October 2016 by a team of experienced journalists and entrepreneurs, The Ken pioneered subscribers-only online business journalism.
In India and Southeast Asia, we offer our subscribers one original, deeply reported, analytical and well-narrated story every day.
Our subscriber community comprises innovative and successful entrepreneurs and senior executives; venture investors; policy makers; college students; and some of the best known and most innovative companies. We are also funded by a set of stellar investors, including Omidyar Network.
In India, we are headquartered in Bengaluru and have virtual offices in Delhi and Mumbai. In Southeast Asia, our full-time writers report from Thailand, Indonesia, Philippines, Singapore and Malaysia.
About the role
4 years after starting out, The Ken finds itself in a unique situation. One that is an immense opportunity for an ambitious, smart and driven candidate interested in building a career in Marketing.
Because in the last 4 years we have crossed many milestones that are invaluable for any ambitious journalism and subscription startup.
– From zero to 25,000+ paid subscribers, which is one of the largest globally for any subscriptions-based business journalism website excluding established ones like WSJ, FT, Economist etc.
– From a single product (our daily India stories) to multiple ones, including newsletters, India and Southeast Asia subscriptions and soon, a podcast
– From just retail subscribers to over a hundred institutional subscribers and over a dozen campuses
– From just an annual plan to 3-year plans, couple plans etc.
– From reporters in just India to 5 new countries in Southeast Asia
– From just a WordPress website to native apps for iOS, Android and iPad and a world-class website with its own design language
– From an unknown brand and concept, to India’s most trusted journalism brand in the business journalism space
– Subscribers all over India and the world paying a premium for our journalism without us ever having to discount
And we’ve achieved all of this without spending a single dollar on paid acquisitions or marketing. We did that through three key pillars of our foundation: impeccable and original journalism that cannot be found elsewhere; passionate and engaged subscribers; and world-class products with highly customized flows.
While these three have brought us to 25,000+ subscribers till now, our ambition is much larger and over a much longer period. Over a 10-year period we see ourselves becoming the equivalent in India and Southeast Asia what the WSJ was to the US and FT to UK.
The Retention Manager will own and deliver on the following:
- Single owner of all things retention at The Ken across India and Southeast Asia for all products and business verticals (Retail, Corporate and Campus subscribers)
- To optimize & maximize the number of subscribers who renew their subscriptions at the end of their subscription tenures, which directly leads to a higher lifetime value for The Ken.
- To create and track distinct subscriber cohorts to running high-quality drip campaigns before expiry to reactivation efforts to bring back lapsed subscribers.
The Retention Manager will report to the Marketing Manager at The Ken. This is a cross-functional role with several stakeholders. You will work closely with both the editorial, product and marketing teams and influence decisions in all teams to help drive our goals.
The ideal candidate must have the following skills :
- Excellent written communication skills. The Ken is a journalism product and the retention manager will be responsible for all the content and communication as well.
- Strong analytical, decision-making and problem-solving skills.
- Experience in analyzing user behaviour data and deriving actionable insights.
Minimum of 2 years experience in a consumer marketing role to drive acquisition, retention or engagement. Experience in a content-led growth or retention marketing role is preferred.
One of our tenets is to offer the most competitive salaries and meaningful benefits we can to our colleagues. While we do keep an eye on what our peers or larger media incumbents pay, we are neither limited or guided by them. What this means is that promising candidates can almost always assume they will be compensated well.
- Self-driven and ambitious — the success of this role is driven by what the owner makes of it. The charter is limitless and there are few obstacles (except time and bandwidth).
- Bottom-up, first principles thinking — There are no replicable templates or strategies to drive growth in our business. The path to build a sustainable subscription media business is long and hard and we require someone who understands our core strengths and levers, operates within our constraints and delivers on goals. This requires deep, foundational thinking and understanding of product principles and the judgement to what is applicable and what isn’t.
- Creativity — The problems that we intend to solve need a lot of creativity and out of the box thinking. Execution of our ideas needs to feel fresh, authentic and deeply personal. These form part of our core brand identity.
- Execution-focused — It’s important to think and strategize. It’s even more important to do things, even when we don’t have enough time to analyse everything. We prioritise doing and work in short, quick turnaround cycles.
- Tenacity / Perseverance – Consistent reward of passionately striving to achieve results. Conveys strong need to win. Reputation for not giving up.
- Excellence / Ownership – Sets high stretch standards of performance for self and others. Low tolerance for mediocrity. High sense of responsibility.
- Team Player – Reaches out to peers. Overcomes we-they. Approachable. Leads peers to do what is best for the company.