Sign Up to instantly read 150+ free stories & 250-word summaries of all our stories
The Ken is a pan-Asian, digital publication headquartered out of Bengaluru, India. Founded in October 2016 by a team of experienced journalists and entrepreneurs, The Ken pioneered subscribers-only online business journalism.
In India and Southeast Asia, we offer our subscribers one original, deeply reported, analytical and well-narrated story every day.
Our subscriber community comprises innovative and successful entrepreneurs and senior executives; venture investors; policy makers; college students; and some of the best known and most innovative companies. We are also funded by a set of stellar investors, including Omidyar Network.
In India, we are headquartered in Bengaluru and have virtual offices in Delhi and Mumbai. In Southeast Asia, our full-time writers report from Thailand, Indonesia, Philippines, Singapore and Malaysia.
About the role
4 years after starting out, The Ken finds itself in a unique situation. One that is an immense opportunity for an ambitious, smart and driven candidate interested in building a subscriber community.
Because in the last 4 years we have crossed many milestones that are invaluable for any ambitious journalism and subscription startup.
Our subscriber community includes CXOs, VCs, working professionals, and students. This community is diverse and discerning. They expect to get the issues with their subscription experience resolved in the most effective and efficient manner.
This is an important and strategic role for us and for our subscriber experience. This role will play a big part in understanding our products, subscriber issues, and over time improve product experience by giving consistent feedback to our product and engineering teams. We believe this role will play a big part in our subscribers’ experience and their retention.
The subscriber community specialist will own and deliver on the following:
This role will report to the Marketing Manager at The Ken. This is a cross-functional role with several stakeholders. You will work closely with both the product, marketing, engineering teams and influence decisions in all teams to help drive our goals.
The ideal candidate must have the following skills :
Minimum of 1 year experience building and managing customer community and in customer support
One of our tenets is to offer the most competitive salaries and meaningful benefits we can to our colleagues. While we do keep an eye on what our peers or larger media incumbents pay, we are neither limited or guided by them. What this means is that promising candidates can almost always assume they will be compensated well.
We typically take 7-10 working days to review each application. Once reviewed, we may reach out to you for further steps. In the meantime, we recommend that you read about our culture and get to know us better.
We’ve sent a verification email to
Click on the link in the email to get started
Write in to [email protected]
Don't forget to mention the name of the position in the subject line