What is The Ken?
The Ken is a pan-Asian, digital, subscription-driven publication headquartered out of Bangalore, India. We publish analytical, deeply-reported business stories written by our experienced team of journalists from six countries across India and Southeast Asia. To learn more about our work, you can visit our About Us page.
Who reads The Ken?
The Ken currently has over 30,000 premium subscribers. Our community consists of CXOs, Founders, Product Managers, Senior Managers in Sales & Marketing, Market Researchers, Academics and B-School students. They often get into long conversations with our team in the comments section under the stories that is exclusively available for our subscriber community.
I would like to learn more about your journalism
You can learn about our mission, code-of-conduct, editorial policy and also meet our team here.
Can I sample your stories before purchasing a subscription?
Yes, you can. We publish one free story every week that is accessible to all. We select stories that are in the interest of the larger public and can help provide accurate information about important sectors. You can start by exploring our collection of free stories.
If you’re interested in our newsletters, you can also sign up for a trial of any of our newsletters or all of them.
Can I write for The Ken?
Yes, we do accept guest contributions on our platform. If you have a strong pitch for us, you can write to [email protected] with your story idea and our team will work with you to publish the story if it meets our criteria.
Can I get PDFs of the stories?
No, that is not possible. All our journalism can only be accessed on our own channels.
I have a complaint related to the content of the website
Any person residing in India can register a complaint related to the website’s content within a suitable period of the publication of the content. Please fill out all the details of the Grievance Redressal form. Any section left blank or anonymous or fake submissions will not be accepted.
I would like to purchase a subscription but I am unsure of what plan to go for
Can I purchase the India and Southeast Asia editions together?
Yes, you can opt for either the Borderless or the Echelon plan. Both of them give you access to both editions under one single subscription.
Can I upgrade to a higher plan?
Yes, you can upgrade to a higher plan while your current subscription is still active. Our system will automatically give you a discount against the remainder of your current subscription.
What will happen to my existing subscription if I upgrade?
You will get a discount equivalent to the time remaining in your current subscription.
Are there any discounts for students?
Yes, we do. You will have to upload a valid student ID card during checkout to avail a 50% discount. You can purchase a student subscription here.
We want to purchase a subscription to The Ken as a group. Are there any discounts?
Yes, we do have corporate subscriptions, corporate gift subscriptions and campus plans for larger groups that wish to read The Ken together.
Will I be able to download the stories offline?
We do not allow downloading and distribution of our stories. The Ken is a digital subscription-based product and only those with an active subscription will have access to the stories either on our apps or the website.
If I purchase a subscription, how many devices can I read The Ken on?
We allow four simultaneous logins per subscription. So, you can always stay logged in to The Ken on your phone and your Android tablet/iPad as well as on the website.
I recently purchased a subscription and would like to cancel it. Is it possible?
We do not offer any cancellations or refunds. If you are facing any issues with the subscription, you can write to us at [email protected]. For any other reason, if you are unable to use the subscription, you can always transfer it to any of your friends or colleagues.
I would like to stop/cancel my subscription.
While we do not allow cancelling your current subscription, you can cancel auto-renewal on your subscription for the next cycle by going to The Ken website. Under the My Account tab, click on ‘Subscription.’ Here, you’ll find an option to disable auto-renewal. If this is set to OFF, your subscription will not auto-renew.
You can also unsubscribe from all our emails by going to the 'My Account' tab. Scroll down to find ‘Emails and notifications.’ Switch the toggle OFF to stop receiving all emails from The Ken. To switch off the delivery of any newsletter, please visit http://the-ken.com/newsletters/ and disable the toggle.
I am not receiving my newsletters.
Please visit this link https://the-ken.com/newsletters/ and check if the delivery of newsletters to your account is enabled? You'll find toggle switches there for each newsletter, please check if they are all set to ON.
If you are still facing the issue, please write to us at [email protected].
What is The Stack?
The Stack is a bundle/collection of The Ken’s premium newsletters covering the most important and urgent sectors in business, written by our most talented and experienced reporters.
You can either purchase access to the entire bundle of nine newsletters or, you can subscribe to anyone individually too.
You can find out more about The Stack here: https://the-ken.com/newsletters/
Do The Stack users get access to The Ken app?
No, at present, only Premium/Borderless and Echelon subscribers get access to The Ken app.
Do The Stack users get access to The Ken’s daily stories?
A subscription to The Stack does not give you access to The Ken’s daily stories. If you wish to read The Ken’s daily stories, you can make a prorated upgrade to either the Premium, Borderless, or Echelon plans.
I have an annual subscription to The Ken but I am not able to access some stories
If you are a subscriber to either of our two editions, you will have access to all the stories published in that edition only. Similarly, if you are a subscriber to The Stack, you will only be able to access our newsletters, not our stories.
If none of these applies to you and you’re still facing an issue in accessing some stories, please write to us at [email protected].
I am subscribed to your newsletters but I would also like access to the stories
As a newsletter subscriber, you will not have access to long-form stories from our India or Southeast Asia editions. You can always choose to upgrade to our premium subscription plans to get access to stories as well as newsletters. Do check out our India, Southeast Asia or our borderless plans
I’ve signed up for The Ken but I am not able to access any stories
If you’ve signed up for a free subscription, you will have access to our collection of free stories and also 200-word summaries of most of our paywalled stories. You will not be able to access the premium stories behind a paywall.
My subscription has expired but I would like access to stories that were published during my subscription period
The Ken is a digital premium subscription product like Netflix or Spotify. You will only have access to our stories for as long as your subscription is active.
I have received a 30-day subscription as a gift but I am unable to access stories
Your 30-day gift subscription gives you access to paywalled stories that are new and also those published in the last 30 days. Please make sure that you have activated your gift from our activation email. Log in with the email address that you have received the gift on and you should be able to read the stories.
My campus has a subscription to The Ken but I am unable to read stories
All campus subscriptions are managed by your respective college libraries. Please reach out to them for any access related information.
What are the payment modes accepted?
If you’re purchasing from India, we accept all major credit and debit cards except Diners Card, netbanking and UPI. If you’re an international subscriber, we accept only Mastercard and Visa cards.
Is my subscription on automatic renewal?
If you’ve paid for your subscription using a credit card or using a debit card from ICICI Bank, Citibank, Standard Chartered, Kotak Bank or Canara Bank, your subscription is on automatic renewal. You can also find out if you’re on auto-renewal by heading to the My Account section.
How do I cancel my automatic renewal?
You can cancel it from the My Account section under the Subscription tab.
How can I get my invoice?
Go to the 'My Account' tab, and scroll down to find a header called 'Subscription'. Here, you'll find an option to generate an invoice and send it to yourself. It’ll directly land in your registered email address.
Can I send a subscription to The Ken as a gift?
Yes, we have gifting options. You can view the plans here. We also send an email on your behalf with a personalised message along with the gift subscription.
I am a premium subscriber, how can I access my 30-day complimentary subscriptions?
As a premium subscriber, you get three 30-day subscriptions that you can send as gifts to anyone you’d like at no extra cost to you. You can do this from the My Account section.
Can I share stories with my friends?
As a premium subscriber, you have 5 story gift credits added to your account every month. This means you can share 5 stories with anyone you’d like. These credits if unused lapse at the end of every month and get replenished on the first day of the next month.
I want to change the email ID linked to my subscription
You can change your email address in the My Account section. Please also read the question below on how you can ensure that our emails always land correctly in your inbox.
I am unable to change my password
If you have lost access to your account and are not able to use the forgot password option, please write to [email protected] from your registered email address. We can set a temporary password for you.
If you would just like to change your password, you can do so from the My Account section.
Can I add another email to my existing subscription?
Our subscriptions are meant for individuals and therefore you can have only one email address linked to it. If you would like to read The Ken with your team, you can check out our corporate subscription plans
My name is spelled wrong in all of your emails
We’re sorry! You can update your name in the My Account section.
Can I add a profile picture?
Yes, you can add a profile picture which will be visible to other subscribers when you leave a comment under a story.
How can I verify my email address?
We send a verification email when you signup for The Ken.
Your emails always land in my spam/promotions folders
Here are some things you can do to always ensure that our emails are landing in your primary inbox:
1. For both Gmail and Outlook, you can right-click on the email and select ‘Move to’ and then click on primary/focused inbox. You will see a pop-up message where you will have to confirm this action.
2. You can also drag and drop the email from your promotions tab to your primary inbox. When you do this, make sure you click ‘yes’ on the confirmation pop-up.
3. You can also add us to your address book. Just open any one of our emails, click on the name (The Ken) and you will see an option to ‘Add to contacts’.
Couldn’t find the answers you were looking for?
Write to us at [email protected] and we’ll help you out!
Can I subscribe or renew my subscriptions to The Ken on the app?
Sorry, but we don’t allow for subscription purchases on the app. We know that’s not ideal. Please use our website to subscribe instead. We ensure that we maintain a quick and easy purchase experience there.
I’m unable to log in to the app
The app is a feature of our premium subscription to The Ken India or The Ken Southeast Asia. If you’re on the free plan or on one of our newsletter plans, you can’t access the app yet.
If you have a premium subscription and aren’t able to access the app, please ensure that you’re using your subscription email to log in and not any other email.
If you’re unable to log in even using that, please drop us a note at [email protected] and we’ll solve it for you.
Why should I install the app?
The app is the best way to read The Ken. Not only will you find all of our products—stories, narratives, newsletters—in one place, you’ll discover our stories that you’ve missed but will love. But that’s not it. There’s much more:
1. Our home screen offers you recommendations based on editorial insight, your past reads, and the behaviour of The Ken’s community.
2. You can personalise your reading experience in ways you can’t on the website. With dark mode, custom font sizes and reader settings
3. With push notifications, you’ll never miss a story from us
4. You can save stories and download them for reading later. During a commute, inflight, or wherever you go.
How many devices can I install the app on?
You can log in to the app on two devices at a time (one on your phone and another on your android tablet/iPad), along with 2 simultaneous sessions on the web browser.
In case you’d like multiple users in a company to access The Ken, you can pick our corporate plan for any number of users. Each user will have access to the app individually.
Can I save stories offline?
Yes, you can save stories and download them to your app by clicking the bookmark icon.
I created a gift link but did not send it. Can I get my gift credit back?
You can copy and re-send any gift links that have not been claimed yet. Just head over to your account section and look for your created gift links under the Gifting section.
Does the app work on iPad or tablets?
Yes, our app is compatible with both Android tablets and iPad.
Do I have access to podcasts?
Yes, The Ken’s podcasts are open to everyone right now. You can listen to them on our app, Spotify, Apple Podcasts or anywhere else you like your podcasts.
How many podcasts does The Ken have?
Where can I listen to The Ken’s podcasts?
You can listen to them on The Ken mobile app, Spotify, Apple Podcasts or anywhere else you like your podcasts.
Is there a podcast specific plan?
No, since the podcasts are free for everyone right now, there is no podcast plan.
Is The Ken podcast available on the app?
Yes, The Ken’s podcasts can be access on our app. Just navigate to ‘Podcasts’ on the bottom navigation bar in the app.
Write to us at [email protected] and we'll get back in three to four working days.