What is The Ken?

The Ken is a pan-Asian, digital, subscription-driven publication headquartered out of Bangalore, India. We publish analytical, deeply-reported business stories written by our experienced team of journalists from six countries across India and Southeast Asia. To learn more about our work, you can visit our About Us page.

Who reads The Ken?

The Ken currently has over 25,000 premium subscribers. Our community consists of CXOs, Founders, Product Managers, Senior Managers in Sales & Marketing, Market Researchers, Academics and B-School students. They often get into long conversations with our team in the comments section under the stories that is exclusively available for our subscriber community.

I would like to learn more about your journalism

You can learn about our mission, code-of-conduct, editorial policy and also meet our team here.

Can I sample your stories before purchasing a subscription?

Yes, you can. We publish one free story every week that is accessible to all. We select stories that are in the interest of the larger public and can help provide accurate, fact-based information in sectors like healthcare. You can start by exploring our collection of free stories. You can also sign up to read summaries of all of our paywalled stories to understand our coverage.

Can I write for The Ken?

Yes, we do accept guest contributions on our platform. If you have a strong pitch for us, you can write to contributors@the-ken.com with your story idea and our team will work with you to publish the story if it meets our criteria.

I would like to purchase a subscription but I am unsure of what plan to go for

We have two premium subscription products: The Ken India and The Ken Southeast Asia.

The Ken India includes one long-form business story from India every day that comes with a 2-min summary email every morning. This morning email will tell you why you should read the day’s story. This subscription also includes a daily email newsletter called Beyond The First Order, a weekend newsletter called The Nutgraf.

The Ken Southeast Asia includes one long-form business story from Asia every day that comes with a 2-min summary email every morning. This subscription also includes a daily email newsletter called Beyond The First Order and a Friday special newsletter called Beyond The First Order and a Friday special newsletter called Strait Up that is exclusive to this edition and cannot be purchased separately.

Alternatively, the newsletters—Beyond The First Order and The Nutgraf can be purchased separately.

Can I purchase the India and Southeast Asia editions together?

We’re sorry, this isn’t available right now. But, if you purchase any one edition, you will get a 50% discount on the second one.

How do I purchase BFO and The Nutgraf together?

Our annual subscription to The Ken India will give you access to both these newsletters. However, if you would like to purchase only the newsletters without the long-form stories, you can do so here.

I am a subscriber to the India edition, how can I get access to stories from Southeast Asia?

As an existing subscriber, you get a 50% discount on the Southeast Asia edition. You can avail the discount here.

Are there any discounts for students?

Yes, we do. You will have to upload a valid student ID card during checkout to avail a 50% discount. You can purchase a student subscription here.

We want to purchase a subscription to The Ken as a group. Are there any discounts?

Yes, we do have corporate and campus plans for larger groups that wish to read The Ken together.

Will I be able to download the stories offline?

We do not allow downloading and distribution of our stories. The Ken is a digital subscription-based product and only those with an active subscription will have access to the stories either on our apps or the website.

If I purchase a subscription, how many devices can I read The Ken on?

We allow two simultaneous logins per subscription. So, you can always stay logged in to The Ken on any one of the apps (Android, iPhone or iPad) as well as on your laptop.

Do you have any family plans?

We do have a couple subscription plan with which you can get a subscription for yourself and your partner at a discounted price.

I recently purchased a subscription and would like to cancel it. Is it possible?

We do not offer any cancellations or refunds. If you are facing any issues with the subscription, you can write to us at support@the-ken.com. For any other reason, if you are unable to use the subscription, you can always transfer it to any of your friends or colleagues.

I have a quarterly subscription to The Ken but I am not able to access some stories

Quarterly subscriptions to The Ken and The Ken Southeast Asia give you access to the last 3 months of archived stories. You will not be able to read stories that are more than 3 months old.

I have an annual subscription to The Ken but I am not able to access some stories

We have two annual subscription products — The Ken India and The Ken Southeast Asia. As an annual subscriber to either one of the editions, you will have access to all (new and the full collection of archives) of the stories published in that edition.

I am subscribed to your newsletters but I would also like access to the stories

As a newsletter subscriber, you will not have access to long-form stories from our India or Southeast Asia editions. You can always choose to upgrade to our premium subscription plans to get access to stories as well as newsletters. Do check out our India and Southeast Asia subscriptions.

I’ve signed up for The Ken but I am not able to access any stories

If you’ve signed up for a free subscription, you will have access to our collection of free stories and also 200-word summaries of our paywalled stories.

My subscription has expired but I would like access to stories that were published during my subscription period

The Ken is a digital premium subscription product like Netflix or Spotify. You will only have access to our stories for as long as your subscription is active.

I have received a 30-day subscription as a gift but I am unable to access stories

Your 30-day gift subscription gives you access to paywalled stories that are new and also those published in the last 30 days. Please make sure that you have activated your gift from our activation email. Log in with the email address that you have received the gift on and you should be able to read the stories.

My campus has a subscription to The Ken but I am unable to read stories

All campus subscriptions are managed by your respective college libraries. Please reach out to them for any access related information.

What are the payment modes accepted?

If you’re purchasing from India, we accept all major credit and debit cards except Diners Card, netbanking and UPI. If you’re an international subscriber, we accept only Mastercard and Visa cards.

Is my subscription on automatic renewal?

If you’ve paid for your subscription using a credit card or using a debit card from ICICI Bank, Citibank, Standard Chartered, Kotak Bank or Canara Bank, your subscription is on automatic renewal. You can also find out if you’re on auto-renewal by heading to the My Account section.

How do I cancel my automatic renewal?

You can cancel it from the My Account section under the Subscription tab.

Can I send a subscription to The Ken as a gift?

Yes, we have gifting options. You can view the plans here. We also send an email on your behalf with a personalised message along with the gift subscription.

I am a premium subscriber, how can I access my 30-day complimentary subscriptions?

As a premium subscriber, you get three 30-day subscriptions that you can send as gifts to anyone you’d like at no extra cost to you. You can do this from the My Account section.

Can I share stories with my friends?

As a premium subscriber, you have 5 story gift credits added to your account every month. This means you can share 5 stories with anyone you’d like. These credits if unused lapse at the end of every month and get replenished on the first day of the next month.

I want to change the email ID linked to my subscription

You can change your email address in the My Account section. Please also read the question below on how you can ensure that our emails always land correctly in your inbox.

I am unable to change my password

If you have lost access to your account and are not able to use the forgot password option, please write to support@the-ken.com from your registered email address. We can set a temporary password for you.
If you would just like to change your password, you can do so from the My Account section.

Can I add another email to my existing subscription?

Our subscriptions are meant for individuals and therefore you can have only one email address linked to it. If you would like to read The Ken with your team, you can check out our corporate subscription plans

My name is spelled wrong in all of your emails

We’re sorry! You can update your name in the My Account section.

Can I add a profile picture?

Yes, you can add a profile picture which will be visible to other subscribers when you leave a comment under a story.

How can I verify my email address?

We send a verification email when you signup for The Ken.

Your emails always land in my spam/promotions folders

Here are some things you can do to always ensure that our emails are landing in your primary inbox:
1. For both Gmail and Outlook, you can right-click on the email and select ‘Move to’ and then click on primary/focused inbox. You will see a pop-up message where you will have to confirm this action.

2. You can also drag and drop the email from your promotions tab to your primary inbox. When you do this, make sure you click ‘yes’ on the confirmation pop-up.

3. You can also add us to your address book. Just open any one of our emails, click on the name (The Ken) and you will see an option to ‘Add to contacts’.

Couldn’t find the answers you were looking for?

Write to us at support@the-ken.com and we’ll help you out!

Can I subscribe or renew my subscriptions to The Ken on the app?

Sorry, but we don’t allow for subscription purchases on the app. We know that’s not ideal. Please use our website to subscribe instead. We ensure that we maintain a quick and easy purchase experience there.

I’m unable to log in to the app

The app is a feature of our premium subscription to The Ken India or The Ken Southeast Asia. If you’re on the free plan or on one of our newsletter plans, you can’t access the app yet.

If you have a premium subscription and aren’t able to access the app, please ensure that you’re using your subscription email to log in and not any other email.

If you’re unable to log in even using that, please drop us a note at support@the-ken.com and we’ll solve it for you.

Why should I install the app?

The app is the best way to read The Ken. Not only will you find all of our products—stories, narratives, newsletters—in one place, you’ll discover our stories that you’ve missed but will love. But that’s not it. There’s much more:
1. Our home screen offers you recommendations based on editorial insight, your past reads, and the behaviour of The Ken’s community.
2. You can personalise your reading experience in ways you can’t on the website. With dark mode, custom font sizes and reader settings
3. With push notifications, you’ll never miss a story from us
4. You can save stories and download them for reading later. During a commute, inflight, or wherever you go.

How many devices can I install the app on?

You can log in to the app on only 1 device at a time (along with 2 simultaneous sessions on the web browser). We understand that this can be less than ideal for certain power users. But this helps us prevent abuse with multiple users sharing a subscription.

In case you’d like multiple users in a company to access The Ken, you can pick our corporate plan for any number of users. Each user will have access to the app individually.

Can I save stories offline?

Yes, you can save stories and download them to your app by clicking the bookmark icon.

I created a gift link but did not send it. Can I get my gift credit back?

You can copy and re-send any gift links that have not been claimed yet. Just head over to your account section and look for your created gift links under the Gifting section.

Does the app work on iPad or tablets?

We’re building the iPad app and will launch that soon. In the meantime, please use our website which should work well on iPads and tablets.