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Missing flights

It’s AirAsia versus everyone in Indonesia’s aviation dogfight

Low-cost carrier AirAsia has severed ties with a vital sales channel in Indonesia—online ticketing platforms. The circumstances that led to this hold lessons for other Southeast Asian airlines

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Sometime around February this year, Malaysian budget airline AirAsia’s flights on routes within Indonesia began vanishing sporadically from Indonesia’s largest online travel agent (OTA), Traveloka. Instead, the platform’s users had to manually check AirAsia’s website or app to see if the airline had better options.

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