As India announced a three-week lockdown in March to curb the spread of the Covid-19 pandemic, 7.ai had a problem on its hands. The American business process management (BPM) company has offices in Bengaluru and Hyderabad, which house over 5,000 people—half of its worldwide talent pool. With India shutting down, 7.ai had to figure out how to continue responding to the customer support needs of several clients in the United States—in real time.
The company began transporting 1,300 computers and nearly 1,000 back-up power systems to its employees’ homes in vans labelled ‘Essential Services’. And it wasn’t alone.