On a rainy evening in Bengaluru, ironically at a Costa Coffee, Ravi Krishnan [name changed] sips tea and says that the top management at Cafe Coffee Day (CCD) don’t understand the ground realities of what happens at the cafe level. It is either that or they choose to overlook it.
He shares his own grim story. A year ago, he was a cafe manager at CCD. And what he saw, and even took part in, haunts him till this day. A widespread culture of over-billing by employees to meet sales targets as the company shifts its focus to selling more food items.