Tuesday morning. 14 November. Girish Mallya, a publisher at T3 India magazine, wakes up to an alarming dollar figure charged to his credit card. A transaction of over $1,100, and some more. “I got alerts for two transactions, I saw dollar and I almost fell off my chair.” At first, Mallya thinks his bank account has been compromised, but then he checks his statement and quickly realises it’s the credit card. He immediately calls his card issuer, Citibank. The bank informs him that two of the transactions have been claimed “by the merchant”, and there are three more. Unclaimed.
“I asked the bank to dispute these two and asked them to take a standing instruction for a proactive dispute for the pending three,” Mallya tells us about a fortnight later, holding out his bank statement.