Back in 2015, Ola taxi driver Arjun Kumar Yadav had great difficulty in accessing his smartphone. Yadav, a migrant to New Delhi from Madhubani district in Bihar, struggled to read, type or even engage with his smartphone meaningfully, barring the Ola app and the map he relied on for navigation. He would often ask his customers to help translate every detail on his screen from English to Hindi.
“Sir, hum toh zyada padha likha nahin hoon. English ka thora bahut samajh tha, gaadi ke maamle mein. Us se zyada kuch nahi pata tha,” he told the writer.