Parneeta Thakur has had a long day. She tries her best to be patient as the nurse on the phone takes her time to explain how a baby could weigh as high as 26 kilograms. The nurse is new to the system of electronic health records (EHR) at a primary healthcare centre in a village in Haryana. The nurse explains that she must have missed the decimal between 2 and 6.
The day has just begun at the State Health Resource Center (SHRC) in Panchkula, Haryana. Soon, 35-year-old Thakur, a domain expert at SHRC, would go through a binder as thick as a telephone directory and ask officers from the district hospital in Ambala if there really are “800 people admitted in a hospital with 200 beds”.