Parneeta Thakur has had a long day. She tries her best to be patient as the nurse on the phone takes her time to explain how a baby could weigh as high as 26 kilograms. The nurse is new to the system of electronic health records (EHR) at a primary healthcare centre in a village in Haryana. The nurse explains that she must have missed the decimal between 2 and 6.
Hamster, meet wheel
Rigid or glitchy: Haryana’s attempt to get millions under electronic health records
As the government implements Modicare, all eyes are on Haryana as it plays guinea pig in the implementation of the e-health system. Though transformative and cost-saving, the hamster wheel is the same everywhere; it comes without warning signs
Haryana contracted American health giant UnitedHealth Group (UHG) to develop an EHR software solution in 2014
The state has registered 10 million people on the system
The EHR system has shortened queues in government district hospitals, checked pilferage and started saving costs. But the doctors and patients are not supportive.
Can the system help Haryana achieve transparent, cost-effective and efficient public healthcare?