Just around autumn last year, the ground beneath a bunch of niche bot makers in India shook. They were not making regular bots, programmes that automate tasks; they were building chatbots. The kind of bots that could chat with humans almost like a real person, learn about users and cater to their whims and needs. The entrepreneurs were creating proxy digital personal assistants.
The earth shattering news came from Facebook. About its new experiment—the digital virtual assistant M inside the Messenger. It was said to be strong and powerful—more than Siri and Cortana—because other than the artificial intelligence (AI) piece, it had an army of people on standby that could fulfill users’ requests in a fraction of a second.