There’s one story.
Mumbai, Maharashtra, March 2018
The Paytm wallet user wanted to complete his Know Your Customer (KYC). So he found a small-time telecom retail store with a biometric machine in Tardeo, south Mumbai, to get it done. At the store, the person at the desk began the KYC process. Ticking off one item after another on the KYC form that popped up on the phone.