When Vikram Vuppala stumbled upon Kamal Shah’s blog in 2008, he was amazed. Shah, who had been on dialysis for well over a decade at that point, had mapped out the pain points of the entire dialysis sector in meticulous detail. Both chemical engineers by training, Vuppula, a management consultant with McKinsey in the US at the time, reached out to Shah. In 2009, the two men founded NephroPlus, a dialysis centre chain in Hyderabad.
Nine years and 149 dialysis centres later, their conversations are still the same—how to sustainably grow the business while maintaining quality of care for patients.