UPDATE: On 21 August, Zomato sent out a 10-point letter to all Zomato Gold partner restaurants, outlining how the company would restructure the Gold program to address the protesting restaurants’ issues.
Among other things, the letter—attributed to Zomato CEO Deepinder Goyal—said Zomato would limit the number of Gold ‘unlocks’ per table to two. Users, meanwhile, would be restricted to one unlock per day. Zomato said it would refund users who didn’t agree with the altered terms of the program.
To further encourage restaurants to remain part of the program, the letter incentivised Gold unlocks.