Hygiene will change after the Covid-19 pandemic the way security changed after the 9/11 terror attacks, says Anurag Katriar. He isn’t exaggerating either. Katriar, president of the National Restaurant Association of India (NRAI), has a ringside view of this paradigm shift.
In a world with a highly contagious virus—one which has already infected over 2.5 million people globally—safety is a top priority. Everyone wants to know how safe the restaurant they’re eating at is, or how stringent their co-working place is about cleanliness. With literal life and death stakes, however, businesses will have to go the extra mile to convince patrons about their hygiene standards.