Business on WhatsApp often skips WhatsApp Business
Hi Arun. Thanks for writing in. In this article we might have not delved into much detail about WhatsApp Business API but you could refer to my colleague Arundhati's story: https://the-ken.com/story/whatsapp-it-to-me-facebooks-push-to-use-chat-for-commerce/?searchTerm=whatsapp%20business . She has highlighted WhatsApp Business API's scope very well.